What's the cancellation policy?
Notice is everything. Cancel or reschedule with more than 24 hours to go and there's no charge. Leave it late or don't show up, and a fee applies to cover the instructor and aircraft time that was reserved for you.
The fees at a glance
There are three scenarios, and the fee depends on how much notice you give.
| Scenario | Notice given | Fee |
|---|---|---|
| Cancel or reschedule | More than 24 hours | No charge |
| Late cancellation | Less than 24 hours | £50 |
| No-show (no notice at all) | None | £90 |
Why these fees exist
When a lesson is booked, an instructor and aircraft are reserved for that slot. If you cancel with less than 24 hours' notice, it's very unlikely we can fill it at short notice — that's a slot lost for another student, and time our instructor has committed to your training.
The cancellation fee isn't a punishment — it reflects the real cost of holding a slot and then losing it at short notice. The no-show fee is higher because failing to make contact at all gives us no opportunity to offer the time to anyone else.
If the School cancels due to weather or safety, there's no charge. If you decide the weather looks bad but the School hasn't cancelled the flight, standard cancellation terms apply. See the article on weather cancellations for details.
Persistent cancellations
If you repeatedly cancel booked sessions, the School reserves the right to restrict your advance booking privileges. This means you may only be permitted to book closer to the date, rather than weeks ahead, until a consistent pattern of attendance is re-established.
Consistent cancellations also slow your progress significantly. Regular, reliable training is the most efficient path to your licence — both in terms of total hours and overall cost.
Speak to us rather than letting bookings pile up and cancel. We can adjust your training plan to reflect your actual availability — which is much better for everyone than a series of short-notice cancellations.