How does advance payment and account credit work?

Advance payments are accepted once you have an active training plan with scheduled sessions in place. Payments are held as account credit on your flying account, and drawn down each time you fly.

Credit can only be used by the student who paid it — it's non-transferable to another person.

Account credit expires 18 months from the date of payment. Any remaining balance after this date is forfeited, though you can contact us to request an extension — decisions on extensions are made at the school's sole discretion.

Flights already flown are non-refundable under any circumstances — they're a service delivered and consumed. If you want a refund of unused credit after the 14-day cooling-off period, the following deductions apply.

The 15% retention reflects the commitment of resources — instructor availability, aircraft scheduling, and planning time — that the school made against your training plan. The £50 administrative fee covers the processing of the refund. These deductions apply regardless of why you're ceasing training.

If you paid for training with a discounted hour-building pack, hours already flown are recalculated at the standard rate (without discount) before the refund is calculated.

A 14-day cooling-off period applies to all enrolments and bookings. During this window, you can cancel and receive a full refund of any advance payments — minus the value of any flights already taken at the standard rate, and minus any costs already incurred by the school.

After 14 days, the refund terms with deductions described above apply.